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IRCE 2012- X Verify

So many booths, so little time at the IRCE2012. One of the booths that caught my eye, but I did not get to spend much time as is a local (Chicago area) vendor called XVerify.

Logo of Xverify - real-time data verfication

Real-time data verfication from IRCE2012 show at McCormick Place, Chicago IL

As a SaaS, they will verify your data as it comes in from forms (API call, XML return) or files:

  • Email
  • Phone
  • Address
  • Name
  • IP Address
  • Score your leads

Like other solutions I talked to, pricing starts at a penny ($.01USD) per verification and goes down with quantity.  The need for solving the age old problem of GIGO (garbage in, garbage out) becomes more significant now that we can base entire campaigns and strategies based on data that may or may not be valid. Everything we can do to remove bad data from our warehouses is as important as removing the bad apples from our barrels. Our data warehouses can be corrupted by untrustworthy data just like our inventory warehouses can be corrupted by mice.

A cost effective solution that helps keep the bad data out of the warehouse in the 1st place can save us money for years to come. Imagine not mailing to a just 100 bad addresses for 5 years at 1.15 per catalog quarterly. Now imagine how your reputation will improve by not frustrating that bad address for 5 years and the other 3 people that tend to see each mailing and think your organization is inept. Imagine not calling that wrong number for years and bothering the wrong person.

But that is only looking at it from our perspective. From the users perspective, what if you can be helpful and let them know they made a mistake. Before the order is shipped to the wrong house. Before they never get the email you promised them. Before you are unable to call them back and they are waiting for your call. Before you disappoint them one more time and destroy the relationship before it ever gets started. Customers know you are tracking them. Most assume you have great skills to look into their credit card, because sites are tracking them around the Internet. If you don’t verify the simple stuff, how will they trust you with the important stuff (credit card number). Verification is coming (just as AMEX who bought Accertify), so start looking at the solutions now and planning or even start implementing.

These tools have great potential. Of course nothing is perfect, but the accuracy of your checker is key. I have not had a chance to test XVerify out yet, but I look forward to it and plan to report back when I can.

June 10, 2012 Posted by | Chicago, resources, tools | , , | Leave a comment

IRCE 2012 – Internet Retailer Conference and Exhibition tradeshow at Chicago’s McCormick Place

IRCE (Internet Retailer Conference and Exhibition) is over for 2012.

http://irce.internetretailer.com/2012/exhibits/

Learning more in person then online

To all who came to IRCE2012, THANKS for visiting Chicago, the local economy appreciated your visit. I appreciated your ideas and the opportunity for networking in my backyard.

Even after all these years in technology, it still amazes me to see how technology continues to move quickly in a few different directions. So while I will be highlighting some different companies I met or got reaquanted with in the near future here at SEODamian in future posts,  let me share what I see were some major trends here from the show.

One of the big values I find in going to trade shows is the ability to compare and contrast different vendors in the same hour. The challenge with other solutions for comparing (trade journals, industry reviews, analyst reports) is that they often span data that makes comparisons irrelevant. They are X’s last quarter’s version compared to Y’s next quarter’s beta version. You still get the same issue at a tradeshow, but you can typically sniff out the game and get the real scoop on what the 2 companies are at today, and compare to 3 other similar solutions.  Some of the key trends I saw in Internet retailing are:

  • Prices are dropping. No big change there, except the rate they continue to drop. Typically not the same product at the same company, but by a new competitor creating most of the functionality of an existing solution and more for a lower price. Be it Chat and chat management (LivePerson look out, LogMeIn and others are looking to eat your lunch), survey tools, Addon’s to Magento (shopping cart platform), shipping auditing (no minimums needed here), affiiliate management, flash sales tools (keep it all in house or partner) and more.
  • SaaS is the trend. The cost to distribute code to customers, and deal with your internal data center/stack complexities is too expensive for most tool creators. It is far easier for them to increase staff to keep 1 (or 2) data center up and going, then trying to guess how you (the customer) tried to make your data center secure and how you dealt with your specific legacy issues.  The test bed is far easier to set up (if they are using AWS-Amazon Web Services, it is about 3 command lines to generate ‘another’ test bed). If you as a retailer can’t deal with SaaS or it’s API, look for adding at least one 0 (zero) to your cost in purchase price, and far more in TCO.
  • Big data is here. Small startups need a credit card with a few dollars open on it to get a billion dollar data center (Amazon Web Services) to build ‘rock hard’ services. The cost of AWS is low enough that the ability to deal with incredible amounts of data in real-time changes what is being deployed as solutions. This shows up at the consumer level as presorted and pretargeted for their needs, not brood strokes. No longer is confirmation that a card number may be valid a real number good enough. It has to be validated that it belongs as a charge, not reported stolen and has the proper credit limit. 
  •  The is no one stop shopping. The amount of tools to run a successful ecommerce site continues to grow. From the need to change pricing rapidly on one or all your SKU’s, to deploying across multiple channels (store, Amazon, eBay, Affiliate, traditional site, Facebook, ShopEngines) you need a collection of tools that is reminiscent of the stacks of apps in the 70’s and 80’s. The big difference, they are best not home developed, and often hosted in and out of house.
  • Change is now often measured in weeks and months rather then years for software deployment. If you don’t like what you see today, what a quarter and redo your RFP (Request for Proposal). But monitor the products and community reaction in the meantime.

There was a lot more I saw, but 500 booths is hard to summarize in a few lines, so more to follow in the next posts.

June 8, 2012 Posted by | Chicago, hosting, Large SKU site, resources, SEM Industry, Uncategorized | , , , , , , , , , | Leave a comment

Integrating all the tools of Keeping Current – Part 2

DMNews.com is one of my resources for keeping current. It is an older style newspaper with columns, hints, interviews and a lot of advertising. This paper (and of course online version) keeps me current on the intersection of the different parts of direct marketing – mail, mobile, websites, PPC, SEO, email lists. It mixes a variety of sections from the ‘showcase’ column that reviews different campaigns, quickly giving some benchmark numbers to keep my mind wrapped around reality (‘no seriously, we always convert 40% of all visitors to our site’ – yeah right potential client).

Most of the content is short, with a lot of opposing opinion going head to head to help look at the ‘range’ of mainstream opinion that is current. Its articles make for great snippets to share with clients ans to what is ‘real’ in todays world rather then what some salesperson is trying to sell.

I particularly appreciate reading about those that understand the core of web marketing, email marketing and direct mail marketing is the same. The nuances change and mature, and the benefit results change, but the underlying formulas are the same:

  • What is the lowest cost way to target your marketing to an audience that has a problem that your solution solves?
  • What is the lowest cost way to communicate that solution to your target audience in a way that builds trust, and value at the moment a purchaser is ready?
  • How do I best create emotional commitment to my product?

Those tools keep evolving, but the fundamental strategy stays the same if you want to be successful.

August 16, 2010 Posted by | resources | , , , , | Leave a comment